Frequently Asked Questions
Everything you need to know about shopping with ALDO
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be processed through our online portal or at any ALDO retail location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right shoe size?
Please refer to our comprehensive Size Guide available on every product page, which includes conversion charts and tips for measuring your feet accurately.
Are ALDO products covered by a warranty?
We stand behind the quality of our products. If you encounter a manufacturing defect within 6 months of purchase, please contact our customer service team for an assessment.